Last updated: 2026-10-26
Canceling a subscription
Open Billing with the account that owns the subscription to review and confirm an available cancellation action. Cancellation normally stops the next renewal, while access continues through the end of the already-paid billing period unless stated otherwise. The payment portal manages billing details and payment methods.
Refund requests
Payments are generally non-refundable once credits, model processing, downloads, or other paid benefits have been used. If you were charged because of a technical or billing error, contact us promptly with the account email, charge date, and a description of the problem.
Where applicable law provides a mandatory cancellation or refund right, that right applies regardless of this policy.
Duplicate or unauthorized charges
Report duplicate or unauthorized charges as soon as possible. We may request information needed to locate the transaction and protect the account. Contacting us first can help resolve mistakes without delaying account access.
Provider failures
A failed or incomplete generation does not automatically create a cash refund. Where supported, we may restore credits or retry access after confirming a service-side failure.